Live Chat Software


At Bella Dream Hair we pride ourselves on providing high quality 100% virgin human hair and a superior client care experience by matching each order to your exact specifications. All orders are thoroughly inspected for quality and accuracy. As the hair is 100% virgin human hair, our products may come from different sources, so patterns, textures, and colors may vary. In order to achieve the most consistent look, we recommend that you order enough hair to satisfy your needs versus mixing orders.  We cannot guarantee, therefore, that the pattern, color, or texture will match exactly from one order to the next.  We pride ourselves on providing a variety of custom color options for our clients.  Please be aware, however, that whenever you dye, lighten, straighten, heat or otherwise process virgin hair in any way, it decreases the overall life of the hair, even if it results in a beautiful color.  In other words, 613 hair will not last as long as virgin 1b hair and so on.  The more you straighten, blow dry and heat your hair, the life of the hair is decreased.  Certain types of hair are more difficult to maintain than others, and so please consider this as you order.  Curly hair may not be for everyone, as it is much harder to maintain than straight hair.  Please know that hair requires regular washing and conditioning, nightly wrapping and careful combing and brushing, starting from the bottom and slowly working up to remove tangling.  When you install the hair, if you cut the wefts, you risk greater shedding than normal.  Ask your stylist to seal the wefts if he or she decides to cut them.  Please contact us for more hair care tips.

Business Hours

Monday through Friday from 10:00 AM to 5:00 PM PST, excluding weekends and holidays

How much hair do I need to order?

Our hair is not sold in packs, but in roughly 4 oz bundles (bundle weight can vary slightly from around 3.5 oz and up).  We recommend a minimum of 8 ounces for lengths between 10-16 inches, and 12 ounces for lengths between 18-24 inches. For lengths greater than 24 inches, we suggest 16 ounces or more. In order to achieve fullness, typically more bundles are required for longer lengths.

Processing Time and Shipping

Orders currently require 3-12 business days of processing PRIOR to shipping (excluding holidays and weekends). This includes time needed to prepare and process the order to be shipped. Check back frequently because the processing times vary depending on the time of year.  Custom orders such as wigs and special colors typically take longer to process as follows:

  • Custom lace wigs: 10-14 business days
  • Standard wigs:  7 business days

All standard orders are shipped using UPS 1, 2 or 3 Day Select shipping; free shipping is available via UPS ground shipping for orders over $300.  Tracking numbers are automatically emailed. Saturday delivery is offered upon request for an additional fee depending on availability in your area.

Delivery Information

Your order will be shipped to the address on your order. It's important that you check your order for accuracy prior to finalizing and submitting payment. No refunds will be issued for refused or abandoned shipments. Please note: we are not responsible for carrier delays due to holidays or weather.  We do not ship to P.O. Boxes.


At Bella Dream Hair we pride ourselves on maintaining a high level of quality and accuracy. However, if you are not satisfied with the product, the hair may be returned or exchanged within 5 business days. The hair must be in its original condition (no installation, cutting or other altering of the hair) and must be in its original packaging. Exchanges and refunds will only be processed after we have received the hair and have inspected it.  The following colors cannot be exchanged or returned, as this is hair that has been lightened and/or colored (processed) by our team specifically for your order: all ombres, #6, #27, honey blonde/platinum blonde blend, black cherry, fire bomb, blue bliss, #33, #30 and any other custom or lightened hair and any special requests.  In addition, wigs, clip-ins, and special orders cannot be exchanged (all sales final). Federal law prohibits the return of hair that has been installed.


Exchanges may be done within 5 (five) business days from the date the product is delivered. The following colors cannot be exchanged or returned, as this is hair that has been lightened and/or colored (procesed) by our team specifically for your order: all ombres, #6, #27, honey blonde/platinum blonde blend, black cherry, fire bomb, blue bliss, #33, #30 and any other custom or lightened hair and any special requests.  In addition, wigs, clip-ins, and special orders cannot be exchanged (all sales final). Federal law prohibits the return of hair that has been installed.

If you would like to exchange your order for a different texture, color, or length, you will be responsible for the differential in cost plus a 10% Change Order Fee. You will also be responsible for all shipping costs unless we determine that the product is defective. We will not ship replacement hair until the original order is received AND inspected.

Where is the hair sourced?

We procure our hair from a variety of different sources around the world.

How long does the hair last?

This is 100% human virgin hair and should last a long time with proper care.  Processed hair doesn't last as long as natural virgin hair.  (See above for more information).

Do you sell wholesale?

We sell to the licensed trade and bulk purchasers. Email us at for more details about our wholesale program.

Bella Dream Hair is for Everyone

Bella Dream Hair offers products for every ethnicity. Our premium hair looks great whether you are black, white, latina, asian, etc...We have many clients from a wide variety of ethnicities who proudly wear our hair.

Photographs and Client Photos

Photographs we post on social network sites such as Twitter and Instagram are used to showcase customer orders and hairstyles using Bella Dream Hair. Different variables such as lighting, use of flash, computer monitor settings, or even customers modifying their own hair once received can give different appearances.


U-Part, L-Part and V-Part custom wigs are available and will be made to order for an additional fee after the price of the hair that you are ordering.  Please contact us if you are unsure how much hair you need to order for your wig, or if you need an explanation of each type of wig.  In addition, custom lace wigs are available for order and pricing is available on the wig page.


You may order any bundle of hair and have it made into hair pieces with clips attached for an additional $75


Terms & Conditions


In General

Bella Dream Hair (“”) owns and operates this Website. This document governs your relationship with Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.


Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

This Website may contain links to other websites (the "Linked Sites"), which are not operated by has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.


Privacy Policy

Our privacy policy, which sets out how we will use your information, can be found at our Privacy Policy below. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.



You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and will report any such breach to the relevant law enforcement authorities and disclose your identity to them.


We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.


Intellectual Property, Software and Content

The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.


Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.


In order to contract with you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be or may in some cases be a third party. Where a contract is made with a third party is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.


(a) Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.


(b) Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.


(c) Payment

Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Your card will be debited upon authorization being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.


Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect's liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.


Linking to this Website

You may link to our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site. We reserve the right to withdraw linking permission without notice.


Disclaimer as to ownership of trade marks, images of personalities and third party copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to



You agree to indemnify, defend and hold harmless, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.


Variation shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.



If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.



We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.



If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.


Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Privacy & Security Information:


Privacy Policy
This privacy policy applies solely to information collected by this web site. It will notify you of the following:

1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (818) 641-6392 or via email: